DeFi Wallet errors - Revision history

SaschaGLM: Blockchain-sync incomplete -> solve with windows system-time-resync

2022-08-31T19:37:39Z

Blockchain-sync incomplete -> solve with windows system-time-resync

Yannick at 16:05, 18 March 2021

2021-03-18T16:05:31Z

Robin Torque at 15:33, 18 March 2021

2021-03-18T15:33:44Z

Robin Torque at 15:31, 18 March 2021

2021-03-18T15:31:14Z

Robin Torque at 15:16, 18 March 2021

2021-03-18T15:16:15Z

Robin Torque at 14:58, 18 March 2021

2021-03-18T14:58:22Z

Robin Torque: Created page with "We distinguish between wallet bugs and error messages. Bugs are errors that represent a serious problem and must be reported to the developers. Error messages are errors that..."

2021-03-18T14:48:02Z

Created page with "We distinguish between wallet bugs and error messages. Bugs are errors that represent a serious problem and must be reported to the developers. Error messages are errors that..."

New page

We distinguish between wallet bugs and error messages. Bugs are errors that represent a serious problem and must be reported to the developers. Error messages are errors that can be bypassed and solved by the user with a different behavior. If you have a technical problem, please check first if your problem is already described in the error messages and if there is already a solution for it. If your problem is not described in the error messages, please create an issue entry on GitHub. [https://github.com/DeFiCh/app/wiki/How-to-submit-issues-for-Defi-App How to submit issues for DeFi app]<p style="background-color: #FFFF00;">There is a community suggestion on how best to use the DeFi app. Please read this test first to better understand the topic. [[Suggestion for using the DeFi app]]
==Insufficient Fund==
[[File:Error_message_Insufficient_Funds.png|thumb|Insufficient Funds Error|alt=|200x200px|link=https://defichain-wiki.com/wiki/File:Error_message_Insufficient_Funds.png]]'''<big>Error Message</big>'''

Some users are facing the error message '''Insufficient funds''' after they made some changes like
*Swap Coins in the DEX
*Add or remove Liquidity
*Sending DFI or token to another address
One example is shown on the right side[[File:GetBalance.png|thumb|getbalance command|alt=|313x313px|link=https://defichain-wiki.com/wiki/File:GetBalance.png]]'''<big>Reason for the Error</big>'''

The main reason for this error is not having enough DFI coins (UTXOs) to pay the Fees of the Blockchain in your wallet.

Unknowing users could mean, that they have enough, because the DFI-wallet in the App shows a high enough amount. But this number is a mixture of coins and tokens. You get Token from the DEX and Liquidity-Mining, but you need Coins to transfer them to an Exchange or pay for fees.

So, the first thing is checking the available coin amount in your wallet. Go to the console and execute the command ''getbalance''

'''<big>Troubleshooting</big>'''

If your wallet shows less than 0.01DFI, then you don't have enough DFI in your wallet to do anything on the DefiChain. The only way to solve this is sending DFI from outside your wallet to one of the included addresses.
==Node disconnected==
'''<big>Error Message</big>'''[[File:Node_disconnected.jpg|300px|thumb|Node disconnected Error|link=https://defichain-wiki.com/wiki/File:Node_disconnected.jpg]]The error message '''Node is disconnected''' is shown while the wallet is synchronizing. Most of the time the wallet is already synchronized up to ~90%-95% when the error occurd.

'''<big>Reason for the Error</big>'''

There are different reasons which can lead to this error. You can distinguish between the following different types:
#Wallet synchronized normally up to '''80%-99%''' until the error message is shown: That's the most common type, which is a RAM problem. In this case the wallet needs to much RAM to synchronize.
#Wallet does not synchronize and the error message occurd with '''0.00%''' synchronization: Probably a network error
'''<big>Troubleshooting</big>'''

Solution to solve the different reasons for this error message:
#There are two different solutions for the first type:
##Activate the "ReIndex after saving" option in settings to restart the synchronization and activate the button "Delete peers and blocks" to clean the old block files.
##Start the wallet; wait until the wallet is synchronized up to ~90%-95% and shut the wallet down normally (the error message must not occur up to this moment); after that you can restart your wallet (repeat the steps until the wallet is synchronized. You can check the RAM usage of your PC to know the perfect time to shut the wallet down again)
#For second problem type you can try the following solutions:
##Check your firewall settings
##Check your network settings (connect with a private networt instead of a public network)
##Check your Antivir program
No help found? Go to [[Debug.log]]
==App stuck when starting==
Before you try anything else. Restart the computer and see if the problem is solved.
===Version 2.3.1===
There is a problem with version 2.3.1

If the app is not installed as an update, but the first time on a new system, then the blockchain folder is not created and the app cannot start.

The problem and the fix is documented [https://defichain-wiki.com/wiki/V2.3.1#Known_bugs_with_this_version here].
===Other errors that also occur with other versions===
'''<big>Error Message</big>'''

Your app might be stuck in an endless loop when you want to launch it. Trying to launch it via the console might display ''request failed with status code 500''. Sometimes, you might also get an ''unable to start blockchain'' error upon launching the app.[[File:App_unable_to_start_blockchain.jpg|300px|thumb|Unable to start blockchain error message|link=https://defichain-wiki.com/wiki/File:App_unable_to_start_blockchain.jpg]]'''<big>Reason for the Error</big>'''

Most likely it is a memory (RAM and/or disk space) issue.

'''<big>Troubleshooting</big>'''

Here are a couple of steps that might help:
#Quit the app
#Close unneeded open programs
#Open a system monitor program (Task Manager, Activity Monitor), keep monitoring your RAM utilization
#Make sure you have enough disk space available (more than your RAM size), free up enough so that the app can create a swap file if it runs out of RAM
#Disable and enable your network connection, possibly use another one temporarily
#Try again
If that does not help, try launching the app with the ''-reindex'' parameter from the command line.

Still not working? Here are some more experimental steps:
#Create a backup of your ''wallet.dat'' file (MacOS: ~/Library/ApplicationSupport/defi/wallets), preferably of the whole ''defi'' folder to another drive
#Remove all ''.dat'' files in the ''blocks'' folder (MacOS: ~/Library/ApplicationSupport/defi/blocks). Try again.
#Downgrade to the last version that worked for you [https://github.com/DeFiCh/app/releases here]. Try again.
#Delete all wallet data from the ''defi'' folder, start the app again, then quit it. Now the folder structure should have been created again. Copy over ''wallet.dat'' from your backup and launch the app again.
Everyting failed so far? Let's start from scratch. You'll need for mnemonic seed for this.
#Delete app data (section above), uninstall ''defi-app'' entirely.
#Reinstall a version you think might work (either an older specific one or the latest)
#Launch the app
#Recreate the wallet from mnemonic seed.
No help found? Go to [[Debug.log]]
==Please wait until your transaction has been added to the next block before proceeding with a new transaction.==
===Problem description===
[[File:Photo 2021-02-26 17-16-45.jpg|center|Error: Please wait until your transaction has been added to the next block before proceeding with a new transaction.|link=https://defichain-wiki.com/wiki/File:Photo_2021-02-26_17-16-45.jpg|alt=|thumb|850x850px]]It is not possible to add liquidity to a pool pair.

The problem appeared for the first time in version 2.3.0.
===Solution===
The problem is probably caused by the fact that coins are stored on old and new addresses. It seems that the app is overwhelmed with taking coins from these different addresses together and using them in one transaction.

Workaround: created a new address and then transferred each coin and also the LM pairs to this new address using a normal transaction. After that, everything went back to the way it was before.

I appreciate feedback and additions to this text.

No help found? Go to [[Debug.log]]
==Corrupted block database==
[[File:Photo 2021-03-02 22-27-44.jpg|thumb|600x600px|Corrupted block database]]Some users report that this error message occurs again and again. Afterwards, the entire blockchain has to be reloaded, which is very tedious. The cause of this problem lies in the incorrect termination of the DeFi app. It is important that the app is always shut down correctly.

As a remedy, it is recommended to work with backup solutions. Then the entire blockchain does not have to be reloaded, but only the blocks after creating the backup.

[[Fullnode#Create and use backup for blockchain data]]
==I cannot find the AppData or Library folder==
Here you can find an explanation to show hidden folders like Library or AppData.

[[Show hidden folders]]
==My backup file was deleted with the update==
When installing an update, some folders are overwritten. On Windows these are the following folders:

<code>C:\Users\%username%\AppData\Local\Programs\defi-app</code>

<code>C:\Users\%username%\AppData\Roaming\defi-app</code>

If the backup was stored in one of these folders before the update, it was most likely deleted during the update.

To avoid such problems, it's best to read our wiki recommendation on how to use the DeFi app safely.

[[Suggestion for using the DeFi app]]
==No data found==
Problem: The app cannot be started. Error message "No data found"

Here's what you can try: [[Delete .defi]]

If it did not work, we can only recommend the following:
#[[Delete DeFi App|Delete all]]
#[https://defichain.com/downloads/ Reinstall DeFi App]
#[[V2.3.1#Known bugs with this version|Run Defid file]]
After that, the app can be started normally and is installed correctly.

The team is working on a professional solution!
#

← Older revision		Revision as of 19:37, 31 August 2022
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	[[Suggestion for using the DeFi app]]		[[Suggestion for using the DeFi app]]

		+	== The blockchain-sync doesn't complete to 100% ==
		+	Some users descirbe the problem that the blockchain-sync doesn't come up to 100%. Instead it always stays some blocks behind, e.g. 99.95%. In this case it can be helpful to go to the windows-settings and re-sync the Windows-System time.
		+	[[File:Windows-Settings (german).png\|thumb]]
	#		#

@@ Line 11: / Line 11: @@
 # In part, this approach helps: [[Delete .defi]]
+<br>
 ==I cannot find the AppData or Library folder==

← Older revision		Revision as of 15:33, 18 March 2021
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−	I have an error message in DeFi Wallet: : --> [[DeFi Wallet error messages]]~~<p style="background-color: #FFFF00;">~~There is a community suggestion on how best to use the DeFi app. Please read this test first to better understand the topic. [[Suggestion for using the DeFi app]]	+	I have an error message in DeFi Wallet: : --> [[DeFi Wallet error messages]]
		+
		+	There is a community suggestion on how best to use the DeFi app. Please read this test first to better understand the topic. [[Suggestion for using the DeFi app]]

	== The DeFi Wallet does not start and I do not get an error message ==		== The DeFi Wallet does not start and I do not get an error message ==

← Older revision		Revision as of 15:31, 18 March 2021
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−	We distinguish between wallet bugs and error messages. Bugs are errors that represent a serious problem and must be reported to the developers. Error messages are errors that can be bypassed and solved by the user with a different behavior. If you have ~~a technical problem, please check first if your problem is already described in the~~ error ~~messages and if there is already a solution for it. If your problem is not described~~ in ~~the error messages, please create an issue entry on GitHub. [https~~:~~//github.com/DeFiCh/app/wiki/How~~-to-~~submit-issues-for-Defi-App How to submit issues for~~ DeFi ~~app~~]<p style="background-color: #FFFF00;">There is a community suggestion on how best to use the DeFi app. Please read this test first to better understand the topic. [[Suggestion for using the DeFi app]]	+	I have an error message in DeFi Wallet: : --> [[DeFi Wallet error messages]]<p style="background-color: #FFFF00;">There is a community suggestion on how best to use the DeFi app. Please read this test first to better understand the topic. [[Suggestion for using the DeFi app]]

	== The DeFi Wallet does not start and I do not get an error message ==		== The DeFi Wallet does not start and I do not get an error message ==

@@ Line 1: / Line 1: @@
 We distinguish between wallet bugs and error messages. Bugs are errors that represent a serious problem and must be reported to the developers. Error messages are errors that can be bypassed and solved by the user with a different behavior. If you have a technical problem, please check first if your problem is already described in the error messages and if there is already a solution for it. If your problem is not described in the error messages, please create an issue entry on GitHub. [https://github.com/DeFiCh/app/wiki/How-to-submit-issues-for-Defi-App How to submit issues for DeFi app]<p style="background-color: #FFFF00;">There is a community suggestion on how best to use the DeFi app. Please read this test first to better understand the topic. [[Suggestion for using the DeFi app]]
 ==I cannot find the AppData or Library folder==
 Here you can find an explanation to show hidden folders like Library or AppData.